We offer a 30-day return policy on all unopened products. If you are not satisfied with your purchase, contact us and we will make it right.
Frequently Asked Questions
If your order arrives damaged, contact us at info@byluxa.com with a photo of the item and we'll arrange a replacement or refund right away.
Yes. LUXA is designed for all skin tones and skin types. Our technology and formulas are calibrated to work safely and effectively regardless of your complexion.
Yes, we ship across Canada. Orders over $60 CAD ship free. For orders under $60 CAD, a standard shipping fee applies, which depends on the size of your order.
Yes. The LUXA Leaf comes with a 1-year warranty. If you experience any technical issues, our team will resolve it — no questions asked.
Our team is available 7 days a week via email at info@byluxa.com. We typically respond within a few hours. Your experience matters to us.
Yes. All LUXA products are dermatologically tested and developed with skin safety as the foundation. Effective for all skin types, including sensitive skin.
Yes. LUXA is 100% cruelty-free. We never test on animals and are committed to responsible, conscious beauty.